Last Updated: September 5, 2024
At OKMath, we strive to provide excellent services. However, if you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions under which refunds may be issued.
Eligibility for Refunds
Eligibility for refunds is determined by the terms of the service agreement. If you are not satisfied with the services provided, please contact us within 24 hours of service delivery and provide a statement of the reason for the refund to request a refund or correction of the service.
Process for Requesting a Refund
Cancel Subscription: Login to your account, find and click the "Manage your billing" link at the bottom of the membership page. You will be redirected to a confirmation page where you can confirm your decision to unsubscribe.
Contact Us: Contact our customer support team at
[email protected] with your order number and the reason for the refund request. Our team will review your request and respond within 3 business days.
Late or Missing Refunds
Processing Time: The number of days required for a refund depends on your card issuer's policy. If you never receive a refund, check with your bank or credit card company.
Contact Us: If you’ve done this and still have not received your refund, please contact us at
[email protected].
Cancellations
Services may be canceled for a full refund if the cancellation is made within 24 hours of purchase or before the service begins. After the service has begun or been completed, refunds are not available.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the Service after changes have been posted constitutes your acceptance of the new terms.
Contact Us
If you have any questions about our Refund Policy, please contact us at
[email protected].
